Reference

Terms & Conditions That Protect Your Play

When you open an account with us, you're entering an agreement that spells out how deposits work through DANA, OVO, GoPay and QRIS, what happens when you withdraw…

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REACH US ANYTIME

How to Contact Us About These Terms

Team online

Live Chat

Our support team answers questions about your account, withdrawals and term clarifications during operating hours. You'll find the chat widget in the bottom-right corner of the lobby.

Email Support

Send account or terms-related questions to our support inbox. Responses arrive within 24 hours. Use the 'Contact Us' link in the footer to open a ticket.

Account Settings

Review your account terms, withdrawal history, and payment method details from your profile. Changes to your settings take effect immediately after confirmation.

HOW WE PROTECT YOUR RIGHTS

Data, Security and Account Changes

Encryption & Storage

Your account data, payment history and withdrawal requests are encrypted end-to-end. We store verification documents for compliance; your original payment method details are never shared with game providers or third parties.

Cookie & Tracking Policy

We use cookies to remember your lobby preferences, session state and payment method order. You can disable non-essential cookies via your browser; essential ones keep your account session secure and cannot be turned off.

Account Access Control

Your password reset, device login and withdrawal approval all require verification steps. If you suspect unauthorised access, contact support immediately and we'll freeze your account pending review.

Data Retention

We keep account records, transaction logs and verification documents for seven years where local law requires. You can request a data export or deletion after your account closes, subject to legal hold periods.

Policy Updates

Changes to these terms are posted on this page 30 days before they take effect. Material changes—like new fees or payment rules—trigger an in-app notification you must acknowledge before continuing.

Dispute Resolution

Disagreements over betting outcomes, withdrawal delays or account suspensions are reviewed by our compliance team. Where local law permits, escalation to a neutral mediator is available if you remain unsatisfied.

Terms & Conditions FAQ

No. Creating multiple accounts breaches our terms and may result in all accounts being closed and funds forfeited. If you've lost access to a previous account, contact support to recover it rather than opening a new one.

Deposits from cards or wallets not registered in your name violate our terms. We verify ownership before processing withdrawals; mismatched names will trigger account review and possible suspension until verification is complete.

Material changes are posted 30 days ahead and require your acknowledgement in-app. Minor clarifications may be updated immediately. You're responsible for reviewing this page regularly; continued play after changes take effect means you accept them.

Disputed bets are frozen while we review. Your withdrawal request is held until the dispute resolves. If you win the dispute, your withdrawal proceeds normally. If we uphold the bet, funds remain in your account for future play.

We retain your account records, transaction history and verification documents for seven years to comply with local regulations. You can request a data export before closure or after, subject to legal timeframes.

Examples include use of prohibited payment methods, betting patterns that trigger fraud detection, attempt to manipulate live streams, sharing your account credentials, or use of automated tools to place bets on your behalf.

Account-level settings like Deposit references or payment method order are yours to adjust in settings. Platform-wide terms apply to all accounts equally. Contact support to discuss specific access or eligibility questions where local law permits.